One of the most important points you should consider when investing in business software is the quality of customer support available to you. Irrespective of how benefit oriented or feature rich the product is; it can be considered worth investing in only if backed up by efficient customer support and service.
If you encounter a technical issue or need help working your way around the software, a well rounded customer support structure can prevent your user experience from getting sour. A dissatisfied consumer will tell between 9 and 15 people about their experience (Source: White House Office of Consumer Affairs, Washington, DC). At Globodox, our support structure is designed in such a way that if you face an issue, you need not tell anyone but us. Some of the help channels we have put in place for you are…
- Online FAQs on Pricing, Licensing, Support etc.
- Forms that can be submitted via our web site
- PDF Manual
- Quick Start Guide
- Video Tutorials
- A comprehensive Help Manual within Sohodox
- Email support, in case the issue is still unresolved by using the other channels.
Email support comes absolutely free to all customers for a period of one year from the date of purchase – and we don’t stop there. Our development team and support team hold regular meetings to discuss your feedback and make improvements to our product. So if you need help using Globodox, use one of our support channels. They are there to help you!
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I really appreciate your tech support – it is very prompt and usually fixes my issues immediately. I also really like your product – it works well, is intuitive, has a good help file – well done. Thanks.
— , Canada