Microsoft invites ITAZ to help announce business priorities for 2011

In an article titled “The Top Four Items on IT Wish Lists for 2011” on the Microsoft Pinpoint web site, Shiraz said that topmost on his wish list was a full-featured mobile CRM solution that would work on multiple platforms and would allow his sales, marketing and support staff to immediately address customer needs from the field itself. With ITAZ having customers in more than 50 countries, Shiraz said a fast and simple mobile CRM solution would help his team serve customers without any time lag. According to him, the staff should have access to enough information so they can respond to customers quickly, irrespective of whether they are in office, working from home or on the move.