Update: ‘Upgrade and Support license’ has now been renamed to ‘Maintenance Subscription’. So if your Globodox upgrade and support period has expired and you need to renew your upgrade and support license, we will now say “Your maintenance subscription has expired and you need to renew it.”
Whether you are an existing Globodox customer or are currently using Globodox as part of the 30 day Free Trial, there may be certain questions in your mind concerning upgrades to Version 7. In this post, we answer some such questions.
If you are currently evaluating Globodox
If you are currently evaluating Globodox, you can continue with the evaluation. When you purchase Globodox licenses, you will have to download and install the upgrade setup for Version 7 and apply the registration key that we send you. In the meantime, if you want to test-use the new version, you can update your setup. (Please refer to the note at the end of this post, before you proceed.)
If you are an existing Globodox customer read through the FAQs below:
Why should I upgrade to Version 7 of Globodox?
Globodox 7 adds a handful of new features and comes with performance enhancements in the product that make it an even more efficient tool to manage your documents. Check out the full list new features in Globodox 7.
Will upgrading to version 7 wipe out my existing data?
Not at all! When you upgrade to version 7, you will need to download the upgrade setup, install it and run it. The upgrade setup will upgrade your Globodox DB but not touch your data. This means you do not lose your data. In fact, Globodox 7 will actually help you manage that data even more efficiently than before.
How do I upgrade to version 7?
That depends on whether your upgrade and support period of 1 year is currently on or it has ended. If the upgrade and support period is currently on, you simply need to download and install the upgrade setup, run it, restart Globodox and continue using it as usual. However, if your upgrade and support period has come to an end, you will need to purchase Upgrade and Support licenses – as many as the number of Globodox licenses you own. Once you purchase the Upgrade and Support licenses, we will email you the registration key and the link to download the upgrade setup. You can then download and install the upgrade setup, run it, restart Globodox and continue using it as usual. It’s that simple!
What are the steps to update my Globodox installation?
Below are the 6 simple steps to update to Version 7:
- Take a backup of all your DBs before upgrading to the latest version.
- Make sure that Globodox is not running on any of the machines when running the upgrade setup.
- Start upgrading Globodox on the machine on which it is installed in the Server mode.
- Once the upgrade setup is installed on the server machine, make sure that you start Globodox once.
- The first time you login after installing the update setup, you will need to login as the superadmin user and open each DB with this user so that all the DBs get upgraded to the latest version.
- Once you have done this, you will need to install the update on all the Client machines individually.
That’s it! Once you have carried out the steps above, you are ready to use Globodox 7 to manage your documents even more effectively than before.
What if I do not choose to upgrade to version 7?
You can still carry on using Globodox as usual, but you would not be able to use the new features in Globodox 7 which could help you manage your documents even better. Also, in case you faced an issue requiring support from our side, one of the first things we would ask you to do would be to upgrade your version to the latest one. Often, that by itself is sufficient to resolve the issue. So it is always beneficial to keep your Globodox updated to the latest version.
My Upgrade and Support period ended on or before 28th Feb 2011. I want to upgrade to Globodox 7. How can I do so?
If your upgrade and support period came to an end on or before 28th Feb 2011, you will need to purchase as many Upgrade and Support licenses as the number of Globodox licenses you own. Once you purchase the Upgrade and Support licenses, we will email you the registration key and the link to download the upgrade setup. You can then download and install the upgrade setup, run it, restart Globodox and continue using it as usual. It’s that simple! Purchase Upgrade and Support Packs now!
Note for both – existing customers as well as users evaluating Globodox:
Please do not use the full setup to update an existing installation of Globodox. Also you must not uninstall an existing version and attempt to install the latest version of Globodox using the Full Setup. This will not work. You will need to wait for the update setup in order to upgrade your existing installation. Download the update setup and follow the steps given in “What are the steps to update my Globodox installation?” above.
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I really appreciate your tech support – it is very prompt and usually fixes my issues immediately. I also really like your product – it works well, is intuitive, has a good help file – well done. Thanks.
— , Canada