With GLOBODOX, Hutch can easily store and manage millions and millions of documents with fast indexing and search. This satisfies their primary requirement of effective regulatory compliance. As per Hutch’s process, all document hard copies that are scanned and indexed by a third party are seamlessly imported into GLOBODOX for quick access by the call centre staff.
Amila Gunasekara, Hutch Deputy Manager – IT, sums up these benefits in his testimonial, “GLOBODOX has enabled us to streamline our document management process in a much more efficient manner improving customer service standards and empowering our legal team with ad hoc legal documents requirements by various government authorities.”
Migration from the old system was made easy with the GLOBODOX architecture as well as the highly qualified implementation team. In fact, when GLOBODOX underwent a major redesign, ITAZ provided hands-on support to handle the upgrade as well as migration. The complex migration involving millions of documents was completed without any hiccups.