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GLOBODOX Portal - FAQ's

What is the GLOBODOX Portal?

The GLOBODOX Portal is a self-hosted document portal that allows businesses to provide secure, 24/7 access to documents for customers, vendors, and partners.

Where is the Portal installed?

The Portal is installed on-premise on a Windows machine running within your organization’s infrastructure.

Who can use the Portal?

Any organization using GLOBODOX Document Management System can install the Portal for secure document sharing.

How much does the GLOBODOX Portal cost?

The cost of the GLOBODOX Portal varies based on the selected edition (Personal, Pro, or Enterprise) and the number of users.

For detailed pricing information, please contact our sales team at sales@globodox.com.

Do I need an internet connection to use the portal?

If used within your internal network, internet access is not required.
If you want users to access the portal remotely, you have two options:
- GLOBODOX Cloud Gateway (optional paid service, no additional setup required).
- *Manual setup with a static public IP and network configuration.

What are the system requirements for installing the portal?

Operating System: Windows 10, 11, 2019, 2022, 2025
Database: Uses the same database as GLOBODOX
Hardware: Minimum 16GB RAM, recommended 32GB+ for optimal performance

Who installs the Portal?

Your IT team can install the portal using the provided setup guide, or GLOBODOX support can assist with installation.

Can the portal be installed on a cloud server instead of on-premise?

Yes, you can install the Portal on a cloud-based Windows Server (e.g., AWS, Azure, Google Cloud) .

Can I access the GLOBODOX Portal over the internet?

Yes, there are two ways to enable remote access:

- Option 1: GLOBODOX Cloud Gateway (Recommended)
  - Requires no additional setup on your server or network.
  - Users can access the portal from anywhere with an internet connection.
  - Available as an optional paid add-on.
- Option 2: Manual Network Configuration
  - Requires a static public IP for the server hosting the portal.
  - Network administrator must configure port forwarding on the router/firewall.
  - The portal must be secured with an SSL certificate to ensure encrypted connections.

What is the easiest way to access the Portal remotely?

The easiest way is using GLOBODOX Cloud Gateway, which requires no additional setup. It works seamlessly without needing a static IP, firewall changes, or VPN setup.

What configurations are required to manually enable internet access?

To make the portal accessible over the internet manually, your IT team must:
✔ Obtain a static public IP address from your internet service provider (ISP).
✔ Configure port forwarding on your router to allow external access to the server hosting the Portal.
✔ Secure the portal with an SSL certificate for encrypted communication.
✔ (Optional) Use a custom domain name instead of an IP address for easier access.

Which method is more secure?

✔ GLOBODOX Cloud Gateway provides secure, hassle-free access without exposing your internal network.
✔ Manual setup requires proper firewall rules and SSL encryption to ensure security.

Can the admin configure the Portal settings?

Yes, the GLOBODOX Portal includes a dedicated Admin Panel, allowing administrators to:
Add, disable, or modify user access.
Control document visibility.
Configure search settings and indexing preferences.
Customize branding (Pro & Enterprise editions).
Monitor activity logs (Enterprise edition).

How do users access the portal?

Users can log in using a web browser by entering the URL of the Portal hosted on your server.

Can I customize the Portal with my branding?

Users can log in using a web browser by entering the URL of the Portal hosted on your server.

Does the portal support document search?

Yes, users can search for documents by file name, document type, metadata, or full-text search (available in Pro and Enterprise editions).

Can I embed the Portal into my website?

Yes! The Enterprise edition includes an Embed Mode, allowing you to integrate the portal into your website.

How secure is the GLOBODOX Portal?

Since the portal is hosted on-premise, security is managed by your IT team, with support for access control, HTTPS, and Windows Server security policies.

Can I track which users accessed which documents?

Yes, the Enterprise edition includes an Audit Trail feature to track document access history.

Can I disable or remove a user’s access?

Yes, admins can add, disable, or modify user access through the admin panel.

Can users register themselves on the portal?

Yes, if you are using Portal Authentication then users can register themselves on the Portal. Ofcourse the Admin can see who has signed up and if required he/she can deactivate or delete the user.

What are the different editions of the Portal?

Personal – Basic portal access with secure document sharing. Ideal for small teams (1-5 users) accessing their own documents when working remotely. Internal use only.
Pro – Includes custom branding, advanced search, and full-text search. Perfect for internal teams who want a professional branded experience and enhanced search capabilities when accessing company documents remotely.
Enterprise – Everything in Pro plus embed mode, audit trail, access notifications, portal authentication, and multi-admin support. Designed for organizations sharing documents externally with clients, vendors, or partners who need compliance features and a secure, branded experience.

Do I need to purchase licenses to login to GLOBODOX Portal?

No. GLOBODOX Portal uses your existing GLOBODOX licenses. If you need more users than your current licenses allow, you can purchase additional GLOBODOX licenses from our sales team.

Is the GLOBODOX Cloud Gateway included in the Personal edition?

No, GLOBODOX Cloud Gateway is a separate paid service with an annual subscription.