FAQ’s





FAQ – Globodox

1. Does a person need some training for using Globodox?
2. Does Globodox provide in-built help for users?
3. Is there any after sales support provided to users?
4. What is the e-mail address for sending any support related queries?

FAQ – Ordering

1. How can I order Globodox licenses?
2. What if I do not want to order online?
3. What credit cards do you accept?
4. Can I make the payment by bank/wire transfer or check/money order?
5. Which are the currencies in which I can make the payments?
6. I had ordered Globodox online. I want to order some more licenses, but through a reseller this time. Can I do so?
7. I had ordered Globodox through a reseller. I want to order some more licenses, but want to order online this time. Can I do so?

FAQ – Pricing

1. How much does a license cost?
2. Do you offer discounts if I buy multiple licenses?
3. If I buy some licenses now and then buy additional licenses at a later date, how will the licences bought at a later date be priced?
4. Do I have to pay extra for support and maintenance?

FAQ – Licensing

1. When and how shall I receive the license?
2. Does a Globodox license require activation over internet?
3. Does a Globodox license require payment of monthly or yearly fee for renewal?
4. Are the licenses transferrable?
5. How many licenses do I need to buy?
6. What is a concurrent license?
7. What about upgrades/bug fixes of Globodox?

FAQ – Globodox View Only Licenses

1. What is a view-only access license?
2. Why do I need a view-only access license?
3. What are the common tasks that a view-only access license user can perform?
4. What are the common tasks that a view-only access license user cannot perform?
5. Can I purchase view-only access licenses for any edition of Globodox?
6. How are view-only access licenses priced?
7. How can I order view-only access licenses?
8. Can the view-only access license be used to login using the web browser based interface of Globodox (Globodox Web Client)?
9. Are view-only access licences concurrent?
10. How can a user log in using a view-only access license?
11. Can the administrator specify a list of users who must only be allowed to login using a view-only access license?
12. What happens if a user selects the “Login with view-only access” option but a view-only access license is not available?
13. If a user logged on using a view-only access license is specifically allowed some security permissions, can the user perform the tasks related to those permissions?
14. If a user is logged on using a full access license then is she allowed to perform any action regardless of security permissions?

FAQ – Maintenance Subscription

1. What is a Globodox Maintenance Subscription?
2. What is an ‘Upgrade’?
3. How many Maintenance Subscriptions do I need to purchase?
4. How do I purchase a Maintenance Subscription?
5. Can I purchase Maintenance Subscriptions online?
6. Can I purchase Maintenance Subscriptions through a reseller?
7. When and how shall my Maintenance Subscription get activated?
8. For how long is a Maintenance Subscription valid?
9. Should I purchase (or renew) the Maintenance Subscription before the end of the current 1-year Maintenance Subscription period?
10. What if I do not purchase a Maintenance Subscription?
11. What will happen if I purchase (or renew) a Maintenance Subscription?
12. What will happen to the old data?
13. How do I upgrade my Globodox installation?